FAQ's

1. What is The Chelsea Boutique?

The Chelsea Boutique offers thoughtfully selected fashion pieces designed to bring elegance, confidence, and effortless style to your everyday wardrobe.

2. Where do you deliver?

We currently deliver throughout the United Kingdom.

3. How long does delivery take?

Orders are typically processed within 2–3 business days, followed by an estimated transit time of 4–9 business days. Total estimated delivery time is 6–12 business days.

4. How much does shipping cost?

We offer free shipping on all orders within the United Kingdom, with no minimum purchase required.

5. Can I track my order?

If tracking information is available for your shipment, it will be provided once your order has been dispatched. Please allow time for tracking updates to appear.

6. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at info@thechelseaboutique.com. We cannot guarantee changes once an order has been processed or dispatched. Your statutory cancellation rights remain unaffected.

7. What is your return policy?

You can request a return within 30 days, subject to our Return and Refund Policy and the applicable conditions. Items should generally be unworn, unused, and returned with their original tags and packaging.

Your statutory rights under UK consumer law are not affected.

8. How do I request a return or refund?

Please email info@thechelseaboutique.com with your order details and the reason for your request. Our team will guide you through the next steps in accordance with our Return and Refund Policy.

9. What if my order arrives damaged or incorrect?

We're sorry if something isn't right with your order. Please contact info@thechelseaboutique.com with your order number and a description of the issue. Photographs may help us assess the problem and assist you more quickly.

10. What payment methods do you accept?

Available payment methods are displayed at checkout. These may include major debit and credit cards and other payment options supported by our store.

11. How can I contact The Chelsea Boutique?

For questions about products, orders, delivery, or returns, please contact us using the details below.

Email: info@thechelseaboutique.com

Customer Service Hours:

  • Monday to Friday: 09:00–17:00 GMT

We aim to respond to enquiries within 24 hours.

12. Where is The Chelsea Boutique based?

The Chelsea Boutique is operated by DEEVEE CAPITAL LTD.

Company Number: 16156916

Business Address: 169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom