Terms of Service

OVERVIEW

Welcome to The Chelsea Boutique! The terms “we”, “us” and “our” refer to The Chelsea Boutique. The Chelsea Boutique operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). The Chelsea Boutique is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours or product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not guarantee that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to those depicted or displayed in our online store.

All product descriptions are subject to change at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. The Chelsea Boutique reserves the right to accept or decline your order where permitted by law. Your order is not accepted until The Chelsea Boutique confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted. If we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided when the order was placed.

Your purchases are subject to our Return and Refund Policy .

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Nothing in these Terms affects your statutory rights as a consumer.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, displayed prices may exclude delivery charges and any other applicable charges, which will be shown before you complete your purchase.

Prices displayed in our online store may differ from prices offered in physical stores or other online stores operated by third parties. We may offer promotions from time to time that are governed by separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will apply to that promotion.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that you are authorised to use the payment method provided, that the information you submit is accurate, and that you will pay all amounts due for your purchases, including applicable delivery charges and taxes.

SECTION 5 - SHIPPING AND DELIVERY

We are not responsible for delays caused by shipping carriers, customs processing, severe weather, or other circumstances beyond our reasonable control. All delivery times are estimates and are not guaranteed.

Delivery arrangements and estimated timeframes are described in our Shipping Policy .

Nothing in these Terms excludes or limits any rights you may have under applicable consumer law regarding delivery, non-delivery, or goods lost or damaged in transit.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, text, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement of this content, are owned by The Chelsea Boutique, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit material from the Services without our prior written consent, except as permitted by law.

Nothing in these Terms grants you a licence or other rights to any intellectual property owned by The Chelsea Boutique, Shopify, or any third party, except where expressly stated. All rights not expressly granted are reserved.

The Chelsea Boutique's names, logos, product names, designs, and slogans are trademarks of The Chelsea Boutique or its licensors. You must not use these trademarks without prior written permission. Shopify's name, logo, and related marks belong to Shopify. All other names and marks appearing on the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services. We do not control or monitor these tools.

You acknowledge and agree that such tools are provided on an “as is” and “as available” basis, without warranties or endorsements to the extent permitted by law. We are not responsible for issues arising from your use of optional third-party tools, except where liability cannot be excluded under applicable law.

Your use of optional tools is at your own discretion and risk. You should ensure that you understand and agree to the terms provided by the relevant third-party providers.

We may offer new features, tools, or resources through the Services in the future. These will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites or services operated by third parties. We are not responsible for examining or evaluating the content, accuracy, or practices of third-party websites.

If you leave our Services to access third-party websites, you do so at your own risk. We are not responsible for losses or damages arising from your access to third-party websites or your purchase or use of their products, services, or content, except where liability cannot be excluded by law.

Please review the policies and practices of third-party websites before engaging in transactions with them. Questions or complaints regarding third-party products and services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

The Chelsea Boutique is powered by Shopify, which enables us to provide the Services to you. However, sales and purchases made through our store are transactions directly between you and The Chelsea Boutique.

To the extent permitted by law, Shopify is not responsible for any aspect of sales between you and The Chelsea Boutique, including any injury, damage, or loss arising from products or services purchased through our store.

Nothing in this section excludes or limits any rights or remedies that cannot lawfully be excluded or limited.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's privacy policy. By using the Services, you acknowledge that you have read these policies.

Because our store is hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services to provide and improve the platform. Information you submit may be shared with Shopify and third-party service providers, including providers located in other countries, where necessary to operate the store and fulfil your orders.

Please review our Privacy Policy for further information about how personal information is collected, used, and shared.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, or other content (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute, and display that Feedback for purposes including operating, improving, and promoting our Services, subject to applicable law.

You represent and warrant that you own or have the necessary rights to submit your Feedback, that you disclose any compensation or incentives received in connection with it, and that your Feedback complies with these Terms.

We are not obligated to keep Feedback confidential, pay compensation for it, or respond to it, except where required by law or separately agreed.

We may remove or moderate Feedback that we reasonably consider unlawful, offensive, defamatory, misleading, infringing, or otherwise in violation of these Terms or applicable law.

You agree that your Feedback will not violate the rights of any third party, contain unlawful or abusive material, or include malicious code that could affect the operation of the Services. You must not use a false email address, impersonate another person, or mislead us or others about the origin of your Feedback.

You are responsible for the Feedback you submit and its accuracy. Nothing in this section affects any rights you may have under applicable law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, delivery charges, transit times, or availability.

We reserve the right to correct errors, update information, or cancel orders where information is inaccurate, subject to applicable law and any rights you may have as a consumer. Where a change materially affects your order, we will contact you where appropriate.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You must not use the Services, directly or indirectly:

(a) For any unlawful or malicious purpose.

(b) To violate applicable laws or regulations.

(d) To harass, abuse, threaten, defame, or harm another person.

(e) To submit false or misleading information.

(f) To transmit material that does not comply with these Terms.

(g) To send unsolicited advertising, spam, or similar communications.

(h) To impersonate another person or entity.

(i) To engage in conduct that interferes with another person's use of the Services or causes harm to The Chelsea Boutique, Shopify, or other users.

You also agree not to upload or transmit malicious code, reproduce or exploit the Services without authorization, collect personal information about others without a lawful basis, engage in phishing or scraping that violates applicable law, or interfere with security features.

We may suspend or terminate access to the Services where reasonably necessary if we determine that you have violated these Terms, subject to applicable law.

SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services where permitted by law, including where you breach these Terms.

Termination does not affect rights, obligations, or liabilities that arose before termination. Provisions that by their nature should continue to apply after termination will remain in effect, including those relating to intellectual property, feedback, disclaimers, liability, indemnification, privacy, and governing law.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information provided through the Services is made available for general information purposes. Although we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all information will always be complete, accurate, or current.

Except as expressly stated by The Chelsea Boutique and to the extent permitted by law, the Services and products offered through the Services are provided on an “as is” and “as available” basis, without warranties or conditions that may lawfully be excluded.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that cannot lawfully be excluded under applicable law.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Chelsea Boutique and its partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors will not be liable for indirect or consequential losses arising from your use of the Services or products purchased through them, including loss of profits, revenue, savings, or data, where such liability may lawfully be excluded.

Nothing in these Terms limits or excludes liability for matters that cannot lawfully be limited or excluded, including applicable consumer rights and remedies.

SECTION 17 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless The Chelsea Boutique, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers against third-party claims and reasonable costs arising directly from your unlawful use of the Services, your violation of these Terms, or your infringement of another person's rights.

We will notify you of any relevant claim where reasonably practicable. Nothing in this section requires you to indemnify us for losses caused by our own unlawful conduct or limits any rights you have under applicable law.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be treated as severed from these Terms.

The remaining provisions will continue in full force and effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service, together with the policies and rules published on our website, constitute the agreement governing your use of the Services and supersede prior agreements or communications concerning the same subject matter, to the extent permitted by law.

Any ambiguity in the interpretation of these Terms will not automatically be interpreted against either party.

SECTION 20 - ASSIGNMENT

You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, except where permitted by law.

We may transfer or assign our rights and obligations under these Terms as part of a business transfer, restructuring, or other lawful arrangement, provided that doing so does not unlawfully affect your rights.

SECTION 21 - GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in your country of residence.

If you are a consumer, nothing in this section deprives you of any mandatory rights or protections available under applicable law.

SECTION 22 - HEADINGS

The headings used in these Terms of Service are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace parts of these Terms by publishing revised terms on our website, subject to applicable law. It is your responsibility to review this page periodically for changes.

Where required by law, we will notify you of material changes and specify when they take effect. Your continued use of or access to the Services after updated Terms are published constitutes acceptance of those changes where legally valid.

SECTION 24 - CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us using the details below.

Store Name: The Chelsea Boutique

Company Name: DEEVEE CAPITAL LTD

Company Number: 16156916

Business Address: 169 Great Portland Street, 5th Floor, London, W1W 5PF

Email: info@thechelseaboutique.com

Customer Service Hours

Monday to Friday: 09:00–17:00 GMT

We aim to respond to enquiries within 24 hours.