Shipping Policy

At The Chelsea Boutique, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we deliver your fashion purchases.

1. General Shipping Information

We currently ship throughout the United Kingdom.

Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

Orders are typically processed within 2–3 business days, Monday to Friday, excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any significant delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

  • Processing Time: 2–3 business days

  • Transit Time: 4–9 business days

  • Total Estimated Delivery Time: 6–12 business days

  • Order Cut-off Time: 6:00 PM

  • Time Zone: Greenwich Mean Time (GMT), London

Delivery times are estimates and may be affected by carrier delays, severe weather, public holidays, or other circumstances beyond our control.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may also be subject to shipping restrictions under applicable UK regulations or carrier requirements.

6. Failed Delivery or Returned Packages

If delivery fails because of incorrect address information, missed delivery attempts, or other delivery issues, your order may be returned to us.

We will contact you where possible to discuss the next steps. Additional shipping costs may apply where a re-delivery is required due to incorrect information provided by the customer, subject to applicable consumer law.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at info@thechelseaboutique.com as soon as possible.

We will work with the delivery carrier to investigate the issue and help resolve it. Nothing in this policy affects your statutory rights as a consumer under UK law.

8. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our services or applicable requirements. The latest version will be available on this page.

Last updated: 15 October 2026

9. Contact Information

Store Name: The Chelsea Boutique

Company Name: DEEVEE CAPITAL LTD

Company Number: 16156916

Business Address: 169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom

Email: info@thechelseaboutique.com

Customer Service Hours:

  • Monday to Friday: 09:00–17:00 GMT

We aim to respond to enquiries within 24 hours.