Return & Refund Policy
At The Chelsea Boutique, we want you to be happy with your purchase. If you need to return an item, please review our return and refund policy below.
1. Return Period
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at info@thechelseaboutique.com.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can contact us at any time at info@thechelseaboutique.com with questions about returns.
2. Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect. We will assess the issue and work with you to find an appropriate solution.
Your statutory rights remain unaffected.
3. Exceptions and Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or custom-made products.
- Personal care products where return restrictions apply for hygiene reasons.
- Perishable goods, where applicable.
- Gift cards.
- Sale items, except where a return or refund is required by applicable law.
If you have questions about whether a specific item is eligible for return, please contact us before sending it back.
4. Exchanges
If you wish to exchange an item, please contact us at info@thechelseaboutique.com.
Where appropriate, you may return your original item in accordance with this policy and place a separate order for the replacement item.
5. Right to Cancel
If you are a consumer in the United Kingdom, you may have the right to cancel an online purchase within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.
If you cancel under this right, you generally have a further 14 days to return the goods. Items should be handled only as necessary to inspect their nature, characteristics, and functioning.
Where required by law, we will refund the standard delivery costs paid for the original order. Return shipping costs may be your responsibility where permitted by law and where you have been informed of this before completing your purchase.
Nothing in this policy affects your statutory rights under applicable consumer protection legislation.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.
Where a refund is legally required, it will be processed within the applicable statutory timeframe.
If you have questions about your refund, please contact us at info@thechelseaboutique.com.
7. Contact Information
For return and refund enquiries, please contact us using the details below.
Store Name: The Chelsea Boutique
Company Name: DEEVEE CAPITAL LTD
Company Number: 16156916
Business Address: 169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: info@thechelseaboutique.com
Customer Service Hours
Monday to Friday: 09:00–17:00 GMT
We aim to respond to enquiries within 24 hours.